Return & Exchange Policy

At KNISA, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free return and exchange policy, subject to the terms and conditions outlined below:

Eligibility:

• To be eligible for a return or exchange, items must be in their original condition, unworn, unwashed, and with all tags attached.
• Returns and exchanges are accepted within [insert number] days from the date of delivery.

Items Excluded from Returns & Exchanges:

We do not accept returns or exchanges for final sale items, including clearance items or items marked as non-returnable.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at [insert email address] within the eligible return period to request a Return Authorization (RA) number.
• Once you receive your RA number, securely package the item(s) you wish to return or exchange, along with the original packing slip or order confirmation.
• Clearly mark the RA number on the outside of the package.
• Ship the package to the address provided by our customer service team.

Refunds:

Once your return is received and inspected, we will process your refund to the original form of payment, minus any applicable shipping charges, within [insert number] business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please indicate the desired exchange item(s) when requesting your RA number.

Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item(s).

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we are not responsible for lost or damaged returns.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [insert email address] to arrange for a replacement or refund.

International Returns:

International customers are responsible for all return shipping costs, duties, taxes, and customs fees associated with returning items.

Contact Us:

If you have any questions or concerns about our Return & Exchange Policy, please contact our customer service team at support@knisa.com.pk

By making a purchase from KNISA, you agree to abide by the terms of this Return & Exchange Policy. Thank you for choosing KNISA for your clothing needs.